How do you identify the right outcomes and approach for your improvement workstreams?
Once you have your key improvement opportunity areas identified and have prioritised which ones you want to work on, the next step is making that happen! This section breaks down how to move from the diagnostic phase into implementation and key considerations for planning your change programme to ensure it is set up for success.
Before beginning any change, it is important to have a view of the roadmap of how you will get there. An improvement plan is composed of the following:
You should begin planning for change once you have established a baseline and identified, through evidence, your priority improvement opportunities.
Much like exercises carried out in the diagnostic stage, it is often beneficial to adopt a multi-agency approach to implementation planning – involving individuals who will be directly involved in the change will help give them the opportunity to suggest the best approach.
Planning is an important step that can save you time and resource further down the line. It allows you to:
It is important that the outcomes of the changes and the approach to achieving those are clearly defined:
There are many ways to structure change programmes but the key areas worth considering are:
Milestones – are there any key milestones you need to work towards, such as key governance meetings or stakeholder engagement sessions? How does the work break down to meet the goals set for each stage?
Teams & resource – have you got the right capability, capacity and funding to deliver on the work you have planned?
Metrics – within your defined success criteria, how will you have an objective measure of progress in both the short and long term?
Governance – what are the key forums that are accountable for the programme? Which forums are important to keep informed? Do you have effective escalation routes to resolve challenges?
Risks – how have you identified your risks? What mitigations are you putting in place?
1. Setting project milestones
2. Mitigating potential risks